Patient Advice and Liaison Service (PALS)
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When you don't know who to turn to about health services.....
PALS can give you help, advice and support by:
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Helping you to clarify your problems and look at the options available to resolve them
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Talking with health professionals on your behalf to try to sort out any problems
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Giving you advice, information and an opportunity to ask any questions you may have
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Telling you about health services available to you
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Giving you details of places where further health information can be obtained
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Letting you know about any support groups relating to your circumstances
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Advising you how your health information may be shared or used
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Giving you information and advice about making a formal complaint if this is necessary
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Telling you about the role of independent advocacy services and how to contact them
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Giving you details of how you could become involved in the planning of your local health services
PALS can help NHS Tameside and Glossop to improve its services by:
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Listening to people’s comments about the services and feeding this information back to the PCT.
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Using the information from patients and their relatives in staff training sessions
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Helping the PCT to identify any trends by using what you tell us
PALS Leaflet (PDF Doc)
Tameside and Glossop PALS can help you with any query about healthcare including GPs, Health Clinics, Dentists etc, as well as all services offered by Hospitals.
PALS can be contacted by
Phone: 0161 922 4466
Fax: 0161 922 4009
Minicom@ 0161 922 4010
Email: pals@tgh.nhs.uk
You can come and speak to a PALS Officer:
PALS is based at:
Tameside Hospital NHS Foundation Trust
Base Accommodation, Fountain Street, Ashton-under-Lyne, OL6 9RW
PALS is open 9.00am – 5pm. An answer phone service operates outside of these times.